Why am I getting matches outside of my preferences? If you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under... Date Updated: 08/22/2018
How do I report matches that I believe may be suspect? eharmony works hard to identify and close individuals who misrepresent who they are on our site, and we take our members complaints seriously. If you have concerns about a particular match... Date Updated: 10/11/2018
Turning Off Automatic Renewal (Web and iTunes) Purchased Subscription on the Web You can turn off your account's automatic renewal feature and by doing so, your subscription will expire at the end of its term. Keep in mind that once your... Date Updated: 05/09/2017
Hiding and Blocking Matches We allow you to "Hide" the matches you don't wish to communicate with. Hiding matches allows you to file away matches you're not as interested in but still keeps your options open - you can still... Date Updated: 03/01/2018
Why was my account closed? The most common reason for account closure is an apparent or alleged violation of eHarmony's Terms and Conditions. Such violations include, but are not limited to: Misrepresentation of personal... Date Updated: 08/31/2017
What is What If? What If? is a feature that allows you to see some additional eHarmony members beyond the ones you'd normally see as your Matches. To use What If? you must be a Subscriber. By choosing to Send a... Date Updated: 10/12/2018
Do you limit the number of matches I receive each day? At eHarmony, our goal is to help you find a great relationship, which means we want to give you lots of opportunities to be smitten! With that in mind, we strive to provide new matches each day... Date Updated: 07/18/2017
What is Incognito? Incognito is a new premium feature from eHarmony that allows you to view your matches anonymously - that is, they will not know when you view their profiles. Typically when you view a match, they... Date Updated: 12/01/2017
What is The Difference Between Standard Matches and Compatible Matches? Standard Matches are a completely new type of match for eHarmony that are only based on your Match Preferences - settings such as the Age or Distance range you would like for your match. Everyone is... Date Updated: 10/12/2018
How does communication work? On eharmony, as a paid subscriber you can communicate with your matches in one of two ways: Sending a Question This is the process of selecting a multiple-choice question from a list of over 50 and... Date Updated: 05/14/2018